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NATIONALITY: Italian. Resident of Indonesia

KEY EXPERIENCE:
Luciana Ferrero has been living mostly in Indonesia and Australia for the past 30 years, residing permanently in Indonesia since 1997. Her core skills include in-depth knowledgeof the Indonesian language, culture, ethnicity and current Indonesian issues acquired through hands-on project implementation and supported by capacity building, monitoring and evaluation and delivery of training coupled with strong mediation, negotiation, organizational and people skills.

Excellent knowledge of mining and oil industry as well as the challenges related to environmental, employment, education, communication and community issues.

EDUCATION

  • Diploma of Business Studies/Translating/Interpreting and Secretarial (Istituto Santa Teresa, Torino, Italy)
  • Interpreter/Translator - National Authority for the Accreditation of Translators/Interpreters - Professional level - Australia (Italian, Indonesian, English)
  • Bachelor of Arts, University of Northern Territory (Australia) Major: Indonesian Politics and History. Minor: Indonesian Studies (Media and Literature)

LANGUAGES
Language Written Read Spoken
English Excellent Excellent Native speaker
Indonesian Excellent Excellent Native speaker
Italian Excellent Excellent Native speaker
Spanish Good Excellent Good
French Sufficient Good Good
Portuguese Good Working knowledge


PROFESSIONAL ACTIVITIES

  • National Accreditation Authority for Translators and Interpreters - Director (1989 - 1995) (Australia)
  • Regional Advisory Committee on Interpreting and Translating Issues - Chairperson (1989- 1995) NT Australia)
  • Office of Multicultural Affairs, Department of Prime Minister and Cabinet - Language Facilitator (1989-1994) (Australia)


RECENT PUBLICATIONS - PRESENTATIONS
"Corporate Social Responsibility atau Stakeholder Social Responsibility?" Inovasi CLGI, Edisi III April-Juni 2003
II CSR Asia Forum Bangkok, September 2003, "How you communicate CSR to your audience"


COUNTRY EXPERIENCE: Italy, England, Spain, Australia, Indonesia, Mongolia and Timor Leste

SUMMARY OF SKILLS
Administration/Management/Training delivery
Screening, hiring, training; coordinate office/departmental functions, projects and activities; staff supervision. Guidance and motivation in an Indonesian environment; implementation and establishment of procedures. Preparation and evaluation of proposals. Assessment and establishment of work priorities. Arranging and conducting seminars and workshops. Fund-raising. Research, data-collection. Computer literate.

Communication
Able to successfully communicate at all levels of Indonesian society from government to rural communities level. Extensive experience in communicating with Indonesian NGOs and local press.

Interpreting
Able to liaise with ease at all levels of Indonesian society and to communicate in the appropriate language register. Wide experience in organizational, medical, legal, technical, diplomatic and grass-root level interpreting; conference interpreting; trainer of interpreters; in-depth knowledge of current Indonesian issues at all levels.

Translation
Translating, editing, evaluating and analyzing technical training documents; Contracts of Work and legislation for mining industry; Environmental Impact Studies, contracts, brochures, general articles; summarized translation; proven experience in translator training and establishment of translation unit.

Cross-cultural
Negotiating and mediating; preparation and running of pre-departure seminars for expatriate staff relocating in Indonesia; preparation and running of educational projects; translation and interpreting examination seminars; culture-shock counseling; teaching survival Indonesian language skills.

Emergency
Coordination of evacuation, communication and search

Photography
Photographic documentation of projects; community profiles; visual presentations and reporting.

Personal Strengths
Strong interpersonal and communication skills; natural empathy with Indonesians at all levels of society, strong personal commitment, energetic, creative, highly motivated, loyal and reliable.

EMPLOYMENT HISTORY
Ongoing: Freelance Documentation Photographer, Interpreter, Editor and Translator based in Bali, Indonesia.
August 2007-October 2007: Community Relations Review- Team member to evaluate CR in a large minesite in Indonesia.
July 2005 to March 2007: Interpreter-Translator for Buyat Bay Pollution Case Legal Team - PT Newmont Minahasa Raya . Court Interpreter and involved in translation, editing and proof reading of Defense documents for Buyat Bay case defendants both in Indonesian and English
January 2005 to June 2005: Country Director for Uplift International. Established the Indonesian office of this US-based NGO. Initiated and coordinated tsunami relief projects for Aceh.
December 2003 - December 2004: Freelance and consultant. Worked in Timor-Leste as Editor -Translator for CAVR (Truth and Reconciliation Commission).
September 2001 to Nov 2003: Community Development Specialist, ExxonMobil Oil Indonesia. Guide and advise Community Relations staff to identify , evaluate feasibility, design, initiate, oversee, manage and evaluate progress of community development programs for the company's operations in North Aceh and East Java. Establish and foster relations with potential partners, i.e. NGOs, international donors. Established a library/playgroup for community children in North Aceh. Initiated a program between the company and the local government for the establishment of pre-school educational structures. Led a project in East Java involving the restoration of 26 places of worship in cooperation with a local pesantren.

January 2000 - August 2001: PT Newmont Nusa Tenggara - Manager Communications and Media Services In charge of Public Relations, Media Relations, Multi Media Unit, Guest Relations and Translation, managing a total of 32 employees in three locations. PR strategies, production of advertorials, media responses, company brochures, VCDs, media liaison, organizing events, expos, seminars. Staff supervision and on-the-job training. Delivery of presentations to internal and external clients. Liaison with student, and academic groups; NGOs and local press. Led evacuation coordination team during Mataram riots (January 2000)
May 1997 - December 1999: PT Newmont Nusa Tenggara - Superintendent Bilingual Material Production Established PT NNT's translation unit and responsible for the quality of all outgoing material in English and Indonesian. In establishing the translation unit at the time of construction, the brief was to employ English language graduates from the local university. The training of translators was primarily on-the-job and involved the teaching of translating techniques, and on-screen translating with the assistance of cutting edge technology in computer aided translation. The task was to train a team of translators (varying between 12 and 20) in translation techniques, accuracy and consistency of language and terminology, producing technical glossaries in consultation with end user and providing sufficient exposure to mine equipment and environment to facilitate understanding of machinery and processes in translating technical training modules. In addition to the training function, tasks included the management of the staff and work processes for the entire unit, editing of material in both English and Indonesian. Development and implementation of an internationally accredited Diploma for Translators in the Mining Industry providing an international professional certification.
March 1996 - April 1997: Forensic Behavior Investigative Services - Security Team member Document specialist/ interpreter and advisor on cross- cultural and community issues at PT Kelian Equatorial Mining (East Kalimantan) on upgrading security facilities, human resources and community relations; translation of training manuals and staff training.
January 1996 - April 1997: Study, preparation and submission of proposals to donor agencies for community development/health programs in Indonesia's Nusa Tenggara Timur and East Timor.
1993 - 1997: A.S.E.A. REHAB, Founder and Coordinator - Assisted establishment and running of a the foundation providing health and surgical services to Eastern Indonesia. Member of an Australian medical/surgical team Duties as program coordinator/advisor, scheduling of visits and operations. Negotiator with Indonesian government; coordinating patient selection clinics; leprosy clinics; running seminars on HIV-AIDS/Hepatitis and Leprosy treatment for local health professionals; operating theatre assistance; assisting in training local doctor in reconstruction surgical practices and techniques and leprosy; interpreting and fund raising in Australia and Indonesia. Translation of medical material for seminars, workshops, lectures and training. Delivery of training material.
1987 - 1997: Freelance translator/Interpreter -Cross Cultural Consultant in Australia

SERVICES PROVIDED:

  • Cross cultural consultant providing full interpreter/translator and other appropriate services to Government Departments and private sector. Preparation seminars for departing consultants to various provinces of Indonesia (history, culture, language etc)
  • NT Government Interpreter (interpreter and translator on ministerial visits to and from Indonesia and accompanying trade missions)
  • Court interpreter for the governments of NT and WA in cases involving illegal Indonesian fishermen and other nationals.
  • Assistance with preparation and translation of Mining and Timber Concessions, Feasibility Studies and Environmental Impact Studies.
  • Translation: Contracts related to joint ventures (mining, educational, medical, legal, MOUs, brochures and articles for bilingual publications, training proposals, manuals, programs and school curricula.

April 1990-May 1991: NT Department of Education Indonesian Australian Technical and Vocational Education Program (IATVEP:A), resident translator.

Duties: translating presidential and ministerial decrees, policy papers, reports and curricula from Indonesian secondary vocational schools.

Feb - Apr 1990: IATVEP:A. Implementation team's interpreter/document specialist Duties: Interpreting, translation of documentation and collection of base-line data for subsequent project evaluation in 5 Eastern Indonesian provinces (NTB, NTT, Papua, South Sulawesi, Maluku)

September 1987: Northern Territory Museum of Arts and Science - Interpreter/Data collector

Duties: interpreting, liaising with and conducting interviews with traditional Indonesian fishermen; work daily with fishermen collecting data on a research project at Ashmore Reef to study traditional tripang fishing methods.

FULL EXPERIENCE AND REFERENCES AVAILABLE ON REQUEST